Shipping & Returns
We ship MIP Colostrum throughout New Zealand and to more than 70 countries. Orders are sent by tracked delivery, with free shipping available on orders over US$42.
- Free tracked shipping over US$42
- International delivery to 70+ countries
- Tracking details sent by email
We offer free tracked shipping on all retail orders over US$42.
Free tracked shipping is available when the value of your order reaches the qualifying amount displayed in your selected currency. Your applicable shipping options and any charges will be shown in the cart and confirmed before payment.
Estimated delivery times:
- New Zealand: approximately 2-3 working days, with an additional working day for rural delivery.
- International: approximately 10-14 working days.
Delivery times are estimates rather than guarantees. Customs processing, local postal delays, public holidays, weather events and other circumstances outside our control may occasionally extend delivery times.
Once your order has been dispatched, we will email you the tracking details. Please monitor the tracking and make suitable arrangements for delivery, particularly if you live in an apartment, shared building or location where parcels cannot be left securely.
Please ensure that your delivery address is complete and correct, including any apartment number, building name, access code or other information required by the local carrier.
International orders may be subject to import duties, taxes, tariffs, customs-clearance charges or local handling fees imposed by the destination country. These charges are not included in the product price unless they are specifically shown and collected at checkout.
Any charges not collected at checkout are the responsibility of the recipient. Customs requirements and charges vary by country and can change without notice, so customers should check local requirements before ordering.
If a parcel is refused or not collected because duties, taxes or other import charges were not paid, any refund can only be assessed after the parcel has been returned to us. Original shipping, return shipping, duties and other charges incurred may be deducted from the refund.
UNITED STATES ORDERS A 12.5% United States import duty currently applies to orders shipped to the United States. It is calculated on the order value after discounts plus any shipping charge, shown separately at checkout as ‘US Import Duty’, and collected with the order.
This rate reflects the requirements applying at the time this page was updated and may change if United States tariff rules change.
RESPONSIBILITY AFTER DELIVERY MIP Colostrum remains responsible for an order while it is in transit. Once the carrier confirms that the parcel has been delivered to the address supplied with the order, or to an unattended location authorised by the customer, responsibility for keeping the parcel secure passes to the recipient.
Safe or unattended delivery
If you request or permit authority to leave, nominate a safe place, redirect the parcel or provide other delivery instructions, please choose a secure location. We cannot normally replace or refund a parcel that is stolen or goes missing after the carrier has confirmed delivery in accordance with those instructions. If the tracking appears incorrect or the parcel was delivered to the wrong address, contact us promptly so we can ask the carrier to investigate.
A parcel delayed or lost before delivery
If tracking has stopped updating or your parcel is substantially overdue, please contact us with your order number and tracking number. We will assist with the carrier enquiry. If the carrier confirms that the parcel was lost before delivery, we will arrange an appropriate replacement or refund.
A parcel marked delivered but not received
First check the delivery location, letterbox, reception area, parcel locker, building manager and other members of your household. If the parcel still cannot be located, contact the local carrier and MIP Colostrum promptly. We will assist with an investigation, but parcels confirmed as correctly delivered to the supplied address or an authorised unattended location are not normally eligible for replacement or refund.
Incorrect address, failed access or unclaimed parcel
Customers are responsible for providing a complete and accurate delivery address and for collecting a parcel when the carrier leaves a collection notice. If an order is returned because the address was incorrect or incomplete, access was unavailable, the parcel was not collected, or delivery was refused, we will contact you after it is returned to us.
We can resend the order once the additional shipping cost has been paid. Alternatively, where a refund is appropriate, the original and return shipping costs and any duties or carrier charges incurred may be deducted from the refund. A refund can only be assessed after the returned products have been received and their condition checked.
Damage during delivery or customs inspection
Postal carriers and customs authorities may inspect, open or repackage international parcels. If your parcel or product arrives materially damaged, photograph the outer parcel, shipping label, internal packaging and affected product before disposing of anything, and contact us within 7 days of delivery.
Do not use a product if its safety seal or primary packaging has been opened, punctured or otherwise compromised. We will review the evidence and, where appropriate, assist with a carrier claim and arrange a replacement or refund. Minor damage to the outer shipping carton that does not affect the sealed product is not normally grounds for replacement.
Change-of-mind returns
If you change your mind, unopened products may be returned within 60 days of delivery. Products must be unused, unopened and in resalable condition. Return shipping is at your expense unless the product supplied was incorrect, damaged or faulty.
Before returning an order, please contact us at info@mipcolostrum.com and include your order number. Enclose a copy of your order confirmation with the returned products.
RETURNS ADDRESS MIP Colostrum | MagMed Ltd, 919 Cameron Road, Tauranga 3112, New Zealand
Once the return has been received and inspected, any approved refund will be made to the original payment method. If the order qualified for free shipping, the actual outbound shipping cost may be deducted from a change-of-mind refund.
We cannot guarantee that a supplement will produce a particular result for every person. This does not affect any rights you may have under applicable consumer law if a product is faulty, damaged or not as described.
Orders placed through this website are processed by MagMed Ltd, trading as MIP Colostrum.
Retail prices can be displayed and paid in New Zealand dollars (NZD), Australian dollars (AUD) or United States dollars (USD). The currency selected at checkout is the currency in which your payment will be processed.
If your card or payment account uses a different currency, your bank or payment provider may apply its own exchange rate or foreign-transaction fees.
Our secure checkout accepts most major credit and debit cards through Stripe or PayPal. Apple Pay and Google Pay are also available on compatible devices and browsers.
Wholesale prices and wholesale orders remain in New Zealand dollars (NZD).
Express delivery
If you require faster delivery, please contact us at info@mipcolostrum.com before placing your order. We will confirm whether an express service is available for your destination and provide a shipping quote.
Wholesale orders
Wholesale, bulk, private-label and distributor orders are subject to separate shipping, payment and return terms. Please apply for a Wholesale Account or contact us to discuss your requirements.
Contact
Questions about an order or delivery? Contact us at info@mipcolostrum.com and we will be happy to help.
